NEVER EVER WASTE UR $ BUYING NET10 SERVICE

                       my very first blog of torror

 My last letter to net 10 should say most of the details here. Just wana save u the time I've wasted as well as the 60$ I've Been robbed of. 

Hello, I feel like I should tell u all the facts here, first fact - Im a very nice person normally but I'm very tired of being taken for the little I have. I need what I earn cuz I'm a single mother who is struggling just to pay rent. I no longer have a phone because I was robbed of an entire months phone. N now I can not afford a phone. Fact- I have spent countless hours on this and $ to fax in paper work that conveniently disappeared and gas to go back in forth 3 times to target as requests from net10. I am not spending another dime, n If net10 wants me to continue purchasing services thru them they are going to do more then just refund my phone purchase. I've been led to feel like a common thief and I don't appreciate it at all.  Let me tell u my log of events up until now which should explain my reasoning behind this.  Late FEBRUARY I bought a phone and a friend convinced me to get Net10. So I go in the store and the phone guy says that I need a SIM card and a phone card and helps me get what he thinks I need. I go home and after hours of tryn to figure out what was wrong with my card I get this pop up that says the SIM card I bought GSM PHONE CARD was incompatible with my Tmobile phone _ (which I dunno if ur aware but T-Mobile is a gsm phone- u should consider writing ATT on the packaging).  I make my very first call to net10 . They inform me AFTER MORE THEN A HOUR. that they can't help me n I need to go to target n reactivate.  I then drive to target. They inform me my card states I've already applied the card to my phone n they can't help me. Took 25 mins there. The next day I call net10 again(same result over an hour of my life wasted) n they tell me THE EXACT SAME THING.  Stupidly I go back to target, with instructions to ask to speak with a manager. This time I bring My brains along with me n when I was told no yet again I ask the guest service lady if she cud call net10 cuz net10 said my card was NEVER activated n they said the card was already redeemed. So the guest service lady calls net 10. They knew she was a guest service rep at target and yet they made her wait on hold for a total of 37 minutes and a total talk time of 8 minutes.  Meanwhile I'm stuck there standing there the entire time. The rep explained that she cud not help me cuz the screen said already redeemed and net10 stood by this I can't help u with anything B.S. Cuz da cards not activated crap. So I buy another net10 card like a dummy. And forget about it til my next service month ends I go back to target. N try again.this time they give me a number and tell me to fax all of my info. With a reference number 1088815154 (it took a total wait time for that stupid reference number alone a total of 26 minutes ) I drive to this place to fax in my info to 18668097133 . Make my copies and fax in my info costing another $3.49 . And I buy another net10 card assuming since I sent in my card n the reciept that my case would b worked out by the following month. But no nothing so I call net 10 again. The lady that helped me this time should be fired. She says that she can't help me at all that I need to go back and refax my papers n essentially tells me I didn't fax it last time n really made me feel like I was the one imposing on them. And made me feel like a thief.  I HAVE ALL OF MY INFO.... HELLO. I'VE MADE MY CASE. I M REALLY READY TO TAKE THIS TO ATTORNEY.  Cuz this is crappier then I've EVER BEEN TREATED.  I have proven my case 4 times by now. If u can't treat ur customers with respect u shouldn't have customers. Is that clear? I'm done. I have wasted my final hour writing u this letter. Can't wait for the reply cuz as of yet this company has done absolutely nothing to better this horrid situation. 12092246708. That WAS My number if u want me to call u with a new reference number then I'd hope u restore my account so I have a way to actually call u.  I was given this number :  care representatives at 1-866-806-1840 with the reference PIN 321515 which is only good for two (2) weeks.  Seems to me like u have two weeks to call me not the opposite.  I know that someone is reading this, n I apologize about the harshness of my letter pls don't take it person. N b assured- I'm really holding my tounge here. And the only reason y is because I don't wana treat people the way ur company has treated me.  Pennie Johnson 1511 s. Mills ave 222  Lodi ca 95242 no phone From: "PeNn N RoMe" Date: May 8, 2014 4:19 PM Subject: Re: Failed Airtime Redemption (KMM26576846V75637L0KM) To: "Net10 Customer Service" Cc: Hello, I feel like I should tell u all the facts here, first fact - Im a very nice person normally but I'm very tired of being taken for the little I have. I need what I earn cuz I'm a single mother who is struggling just to pay rent. I no longer have a phone because I was robbed of an entire months phone. N now I can not afford a phone. Fact- I have spent countless hours on this and $ to fax in paper work that conveniently disappeared and gas to go back in forth 3 times to target as requests from net10. I am not spending another dime, n If net10 wants me to continue purchasing services thru them they are going to do more then just refund my phone purchase. I've been led to feel like a common thief and I don't appreciate it at all.  Let me tell u my log of events up until now which should explain my reasoning behind this.  Late FEBRUARY I bought a phone and a friend convinced me to get Net10. So I go in the store and the phone guy says that I need a SIM card and a phone card and helps me get what he thinks I need. I go home and after hours of tryn to figure out what was wrong with my card I get this pop up that says the SIM card I bought GSM PHONE CARD was incompatible with my Tmobile phone _ (which I dunno if ur aware but T-Mobile is a gsm phone- u should consider writing ATT on the packaging).  I make my very first call to net10 . They inform me AFTER MORE THEN A HOUR. that they can't help me n I need to go to target n reactivate.  I then drive to target. They inform me my card states I've already applied the card to my phone n they can't help me. Took 25 mins there. The next day I call net10 again(same result over an hour of my life wasted) n they tell me THE EXACT SAME THING.  Stupidly I go back to target, with instructions to ask to speak with a manager. This time I bring My brains along with me n when I was told no yet again I ask the guest service lady if she cud call net10 cuz net10 said my card was NEVER activated n they said the card was already redeemed. So the guest service lady calls net 10. They knew she was a guest service rep at target and yet they made her wait on hold for a total of 37 minutes and a total talk time of 8 minutes.  Meanwhile I'm stuck there standing there the entire time. The rep explained that she cud not help me cuz the screen said already redeemed and net10 stood by this I can't help u with anything B.S. Cuz da cards not activated crap. So I buy another net10 card like a dummy. And forget about it til my next service month ends I go back to target. N try again.this time they give me a number and tell me to fax all of my info. With a reference number 1088815154 (it took a total wait time for that stupid reference number alone a total of 26 minutes ) I drive to this place to fax in my info to 18668097133 . Make myacopies and fax in my info costing another $3.49 . And I buy another net10 card assuming since I sent in my card n the reciept that my case would b worked out by the following month. But no nothing so I call net 10 again. The lady that helped me this time should be fired. She says that she can't help me at all that I need to go back and refax my papers n essentially tells me I didn't fax it last time n really made me feel like I was the one imposing on them. And made me feel like a thief.  I HAVE ALL OF MY INFO.... HELLO. I'VE MADE MY CASE. I M REALLY READY TO TAKE THIS TO ATTORNEY.  Cuz this is crappier then I've EVER BEEN TREATED.  I have proven my case 4 times by now. If u can't treat ur customers with respect u shouldn't have customers. Is that clear? I'm done. I have wasted my final hour writing u this letter. Can't wait for the reply cuz as of yet this company has done absolutely nothing to better this horrid situation. 12092246708. That WAS My number if u want me to call u with a new reference number then I'd hope u restore my account so I have a way to actually call u.  I was given this number :  care representatives at 1-866-806-1840 with the reference PIN 321515 which is only good for two (2) weeks.  Seems to me like u have two weeks to call me not the opposite.  I know that someone is reading this, n I apologize about the harshness of my letter pls don't take it person. N b assured- I'm really holding my tounge here. And the only reason y is because I don't wana treat people the way ur company has treated me.  Pennie Johnson 1511 s. Mills ave 222  Lodi ca 95242 no phone Smilezply@gmail.com On May 7, 2014 8:15 AM, "Net10 Customer Service" wrote: Dear Pennie, Thank you for your interest in NET10 Wireless.  We are responding to your recent inquiry. We consider your comments and we always welcome the opinions you expressed regarding our quality, technical procedures, products and overall service.  Be assured that we are doing our best to provide you the best service possible. In order for us to further assist, please contact one of our customer care representatives at 1-866-806-1840 with the reference PIN 321515 which is only good for two (2) weeks. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.  To expedite your call, please have your phone serial or cell phone number available. Thank you for being a NET10 Wireless customer.  We appreciate your business. Sincerely, NET10 Wireless Original Message Follows: ------------------------ Lack of information? I've spent 6 whole hours on the phone with net 10... And target spent another 45 mins on the phone with u. I've provided all my info. And even paid 3 dollars to send it all by fax. Ill NEVER BUY ANOTHER NET10 CARD AGAIN. N THAT GOES FOR EVERYONE I KNO N TALK TO ALSO. UR ROBBING ME. N I THINK ILL BLOG ABOUT IT. U GUYS HAVE AWFUL CUSTOMER SERVICE. IS THAT ENUF INFO 4 U? Dear Pennie,  Thank you for your interest in NET10 Wireless.  We are responding to  your recent inquiry.  Due to lack of information, we were unable to investigate further your  issue.  In order for us to assist you, please send us a detailed  information about your issue.  If you have any further questions or concerns, please contact one of our  customer care representatives at 1-877-TEN-CENT (836-2368).  For your  convenience, our representatives are available Monday-Sunday from 8:00  AM to 11:45 PM EST.  Thank you for being a NET10 Wireless customer.  We appreciate your  business.  Sincerely,  NET10 Wireless  Original Message Follows:  ------------------------  Issue Category:  Airtime Redemption  Specific Issue:  Failed Airtime Redemption  Brief description of issue:  Not Provided By Customer  ESN or IMEI:  359902047619824  NET10 phone number:  2092246708  First Name:  pennie  Last Name:  johnson  Address Type:  Home  City:  lodi  State:  CA  Zip Code:  95242  Phone Type:  Cell  Phone Number:  2092246708  e-Mail:  smilezply@gmail.com  TLS: